How your order gets from us to you!
Orders received before 12pm (EST) each business day, (Mon-Fri),
are packed and dispatched the same day. Dissh uses Australia Post
Express, which offers next business day delivery to Australian
capital cities and major metro areas within the Express Post
Network, (ex Darwin and some major centres). If your postcode is
outside the Express Post Network, delivery may take 2-5 working
Please note that our EBoutique warehouse is not open on weekends
or public holidays.
During holiday periods, even though we may package your parcel
the same day, delivery will depend on Australia Post's Holiday
Schedule. Please check the Australia Post website prior to placing
your order for impact on deliveries during these periods.
Confirmation of your order being dispatched with an Australia
Post tracking number will be emailed to you. If you have not
received your delivery within 4 working days, please check with
your nearest Post Office as a signature is required at time of
delivery. For further information, our Help Team can be contacted
Australian Delivery Cost
All orders are sent Australia Post Express for a flat fee of
$10.00. Freight charges apply per parcel, not item.
Dissh offers a flat rate of $25 for standard international
shipping or $50 for express international shipping. International
delivery time is estimated to be between 1-3 weeks for standard
shipping, or 2-8 days for express shipping.
Tracking your order
Australia Post will email you a tracking number one business day
order is sent from our Warehouse. Watch out for this
email so you can track the progress of your order from our doorstep
To track your order, please visit: http://auspost.com.au/track/
What happens if you're not home when your order is
We want to ensure your parcel is delivered to you securely and
in the best possible condition. If you are not home when your order
is delivered, Australia Post will leave a collection card that you
can take into the nominated Post Office to collect your parcel.
Your parcel will be held by Australia Post for the maximum time
stated on the collection card, after this it will be returned to
Dissh as unclaimed. Once unclaimed goods have arrived in the Dissh
warehouse, you will be contacted and your order will be held for a
total of two weeks. If we can't get in touch with you within these
two weeks your order will be cancelled and the total cost of the
original invoice will be refunded.
1. The customer must ensure that the correct delivery address is
entered at the checkout. For parcels that are un-deliverable and
returned to Dissh a re-dispatch fee will be charged for the parcel
to be resent. Freight charges paid for the original dispatch are
2. Depending on the nature of the goods ordered, Dissh will
arrange for delivery of the goods by Australia Post or a courier.
Dissh will endeavour to deliver the goods to customers within the
time period specified at the time of placing the order. However,
Dissh will not be liable to the customer or anyone else for any
losses suffered or incurred due to delay.
3. Upon delivery, the goods must be signed for. If a signature
cannot be obtained at the time of delivery, a card will be left
informing the customer of how to collect the parcel during normal
business hours. Parcels will be held by the delivery service for a
maximum hold time. Should the customer not respond to a calling
card and the parcel is returned to Dissh as unclaimed, further
freight charges will be payable for re-dispatch. Freight charges
paid for the original dispatch are non-refundable.
4. Once unclaimed goods have arrived in the Dissh warehouse, the
customer will be contacted and the order will be held for a total
of two weeks. Normal processing and dispatch time will re-occur.
Once the order has been shipped the customer will receive a
confirmation email. If the customer does not respond within these
two weeks, the order will be cancelled and the cost of the original
invoice with be refunded.
5. For deliveries within Australia, the customer should allow
for the delivery times specified by Australian Post. The estimated
delivery date depends on where the customer lives, and is
calculated from the time the customer receives the, 'order
dispatched,' email and not from when the order was placed.
6. Deliveries are processed through Australia post and once
dispatched from the Dissh warehouse will follow their terms and
conditions which can be found here, http://auspost.com.au/terms-and-conditions.html
7. Dissh reserves the right not to accept an order, or to cancel
an order if it cannot supply the goods
8. Subject to the terms of any order Dissh will only ship orders
when all items on the order are available for dispatch.
9. Subject to the Dissh returns policy, Dissh will take
reasonable care to appropriately pack all orders, but will not be
liable or responsible for any damage once the parcel has left
10. Subject to payment, property and risk passes to the consumer
upon delivery of the goods to the nominated delivery address.
Anyone at the customer's nominated delivery address who receives
the goods shall be presumed by Dissh to be authorised to receive