Returns
Policy:
REFUNDS AND EXCHANGES:
If you are not completely satisfied with your order or have
found a fault with your purchase, please see our Refund and
Exchanges Policy below.
NEED HELP?
If you are unsure of what the next step is, please contact our
Help Team on customerservice@dissh.com.au
or call us directly on (07) 3725 7633.
Opening hours are Monday-Friday 9am-5pm (EST).
Before returning an item make sure your order is within 14 days
of receipt & please note we don't provide refunds for change of
mind, sale items or jewellery unless faulty.
EXCHANGING YOUR
ITEM:
Received your order and excitedly opened the package only to
discover…
- Your item is the incorrect size
- It doesn't quite suit you
- It's not exactly what you thought it was, or
- You've simply changed your mind?
No need to panic, if you aren't completely happy with your
order, it may be exchanged for another item of equal value or a
Dissh Gift Voucher, within 14 days of the purchase date on the
invoice. Simply follow the steps below and we'll have you smiling
in no time.
EXCHANGING YOUR ITEM FOR ANOTHER ITEM ONLINE
1. Ensure that the product is unworn, unwashed, and has the tags
attached. (Sorry no garments that smell of perfume, deodorant or
have make-up stains or marks on them will be accepted).
2. Complete the Exchange Form, which was sent out with your
order. (Misplaced your Exchange Form? Don't worry, you can download
a copy here).
- Make sure you let us know which style or size you would like to
exchange the item for. Please note, your item can only be exchanged
for another item of equal value.
- We will try our best to fill your request, but unfortunately we
can't guarantee that the item you are after will be in stock.
- If your item is unavailable, or your requested exchange is
lesser or greater than the cost of your original item, we will
automatically issue you with an Online Dissh Gift Voucher that can
be used to buy something else you love! (And don't worry they're
valid for 12 months, plenty of time to find your next must have
item)
3. Include a copy of your original invoice and your completed
Exchange Form in your parcel.
4. Post it back to Dissh HQ, the address is listed at the bottom
of the returns form or you can find it if scroll to end of this
information page.
If the requested items for exchange are not available or the
requested item for exchange is lesser or greater than the cost of
the original item, all gift vouchers issued in their replacement
will be Online Dissh Gift Vouchers only. These can be used online
only and are not valid in-store. Online and in-store gift vouchers
are not interchangeable and are valid for 12 months.
The details of your Online Dissh Gift Voucher will be emailed
through to you once your exchange has been finalised.
The Online Dissh Gift Voucher will be for the value of your
returned item as stated on your original invoice.
- All returns will be processed within five to seven business
days of receiving your parcel.
- Please note Dissh is not able to exchange sale items, pierced
or regular jewellery.
- Exchanges will only be issued on sale items or jewellery if the
product is deemed to be faulty, has a manufacturer fault or has
arrived broken or damaged. Please see below for further details
regarding refunds and faulty items.
EXCHANGING YOUR ITEM FOR AN ONLINE GIFT VOUCHER
1. Ensure that the product is unworn, unwashed, and has the tags
attached. (Sorry no garments that smell of perfume, deodorant or
have make-up stains or marks on them will be accepted).
2. Complete the Exchange Form, which was sent out with your
order. (Misplaced your exchange form? Don't worry, you can download
a copy here).
- Make sure you let us know that you would like to exchange your
purchase for an Online Dissh Gift Voucher.
3. Include a copy of your original invoice and your completed
Exchange Form in your parcel.
4. Post it back to Dissh HQ, the address is listed at the bottom
of the returns form or you can find it if scroll to end of this
information page.
All Gift Vouchers issued as an exchange will be Online Dissh
Gift Vouchers only. These can be used online only and are not valid
in-store. Online and in-store gift vouchers are not interchangeable
and are valid for 12 months. The details of your Online Dissh Gift
Voucher will be emailed through to you once your exchange has been
finalised. The Online Dissh Gift Voucher will be for the value of
your returned item as stated on your original invoice.
- All returns will be processed within five to seven business
days of receiving your parcel.
- Please note Dissh is not able to exchange sale items, pierced
or regular jewellery.
- Exchanges will only be issued on sale items or jewellery if the
product is deemed to be faulty, has a manufacturer fault or has
arrived broken or damaged. Please see below for further details
regarding refunds and faulty items.
EXCHANGING YOUR ITEM AT A DISSH STORE
All items purchased online can be exchanged at any of any of our
Dissh retail stores, simply head into store with the following:
- Ensure that the product is unworn, unwashed, and has the tags
attached. (Sorry no garments that smell of perfume, deodorant or
have makeup stains or marks on them will be accepted).
- Complete the Exchange Form, which was sent out with your order.
(Misplaced your exchange form? Don't worry, you can download a copy
here).
- Print a copy of your original invoice.
- Head into your nearest Dissh store with all of the above.
Once in-store one of our staff members will validate the
exchange leaving you free to choose any product in exchange for the
one you are returning.
- If the price of the product is in excess of the original
purchase amount, then you will be responsible for the difference at
the time of the exchange.
- If the price of the product is less than the original purchase
amount then we will provide you with an In-store Dissh Credit Note
to the value of the difference.
- If you don't find an item you love, you will be issued with an
In-store Dissh Credit Note, which you can use on your next shopping
trip, (And don't worry, they're valid for 12 months, plenty of time
to find your next must have item).
All In-store Dissh Credit Notes issued as, or part of, an
exchange, will be valid in-store only. These can be used in-store
only and are not valid online. Online and in-store credit notes are
not interchangeable and are valid for 6 months.
Our stores can only exchange a product and cannot process a
refund or return of a faulty item from an online order. Please see
below for further details regarding refunds and faulty items.
- Please note Dissh is not able to exchange sale items, pierced
or regular jewellery.
- Exchanges will only be issued on sale items or jewellery if the
product is deemed to be faulty, has a manufacturer fault or has
arrived broken or damaged. Please see below for further details
regarding refunds and faulty items.
YOUR ITEM IS
FAULTY:
Received your order and excitedly opened the package only to
discover…
- Your product has arrived broken
- Your product has arrived damaged
- Is deemed to be faulty or
- Has a manufacturer fault?
No need to panic, if you believe that your purchase has a fault,
please email our Help Team on customerservice@dissh.com.au
with your invoice number and the details of the fault and we will
happily provide you with a postage slip that allows you to send the
item back to us free of charge.
Once you have received this postage slip, simply follow the
below steps and we'll have you smiling again in no time. Shipping
and handling charges are refundable on faulty items.
Please be aware it is at the discretion of the company or
wholesaler to deem an item faulty.
EXCHANGING YOUR FAULTY ITEM FOR ANOTHER ITEM ONLINE
1. Ensure that the product is unworn, unwashed, and has the tags
attached. (Sorry no garments that smell of perfume, deodorant or
have makeup stains or marks on them will be accepted).
2. Complete the Faulty Form, which was sent out with your order
and complete. (Misplaced your exchange form? Don't worry, you can
download a copy here).
- Please clearly identify and explain the fault of your
product.
- Make sure you let us know which style or size you would like to
exchange the item for. Please note, your item can only be exchanged
for another item of equal value.
- We will try our best to fill your request but unfortunately we
can't guarantee that item you are after will be in stock.
- If your item is unavailable, or your requested exchange is
lesser or greater than the cost of your original item, we will
automatically issue you with a refund.
3. Include a copy of your original invoice and your completed
Faulty Form in your parcel.
4. Post it back to Dissh HQ, the address is listed at the bottom
of the returns form or you can find it if scroll to end of this
information page.
Once your faulty item has been received, approved and processed,
if the requested items for exchange are not available, or the
requested exchange is lesser or greater than the cost of your
original item, the original cost of your item will be refunded to
the credit card or PayPal account used on your original
purchase.
Please allow 5-10 working days for this to show on your credit
card or PayPal statement.
However, if on return, the product in question is assessed by
our Help Team and found to function as designed, Dissh may refuse
to process the exchange. In this instance, you will automatically
be issued with an Online Dissh Gift Voucher to the value of your returned
item, minus the return delivery cost, which equates to
$10.00.
If your faulty is not approved, all Gift Vouchers issued as a
replacement for an exchange will be Online Dissh Gift Vouchers
only. These can be used online only and are not valid in-store.
Online and in-store gift vouchers are not interchangeable and are
valid for 12 months.
Please note: If the returned item is found to function as
designed, but has been worn or is deemed unsalable due to wear,
Dissh may refuse to process the faulty as an exchange or a refund.
In this instance, if you choose to have your item sent back to you,
you will be sent a
request for payment of postage, which equates to $10.00.
- All returns will be processed within five to seven business
days of receiving your parcel.
- Please note Dissh is not able to exchange sale items, pierced
or regular jewellery.
- Exchanges will only be issued on sale items or jewellery if the
product is deemed to be faulty, has a manufacturer fault or has
arrived broken or damaged.
RECEIVING A REFUND FOR YOUR FAULTY ITEM
1. Ensure that the product is unworn, unwashed, and has the tags
attached. (Sorry no garments that smell of perfume, deodorant or
have makeup stains or marks on them will be accepted).
2. Complete the Faulty Form, which was sent out with your order.
(Misplaced your exchange form? Don't worry, you can download a
copy here).
- Make sure you clearly identify and explain the fault of your
product.
- Make sure you clearly identify that you would like a refund for
your faulty item.
3. Include a copy of your original invoice and your completed
exchange form in your parcel.
4. Post it back to Dissh HQ, the address is listed at the bottom
of the form.
Once your faulty item has been received, approved and processed,
the cost of your item will be refunded to the credit card or PayPal
account used on your original purchase.
Please allow 5-10 working days for this to show on your credit
card or PayPal statement.
However, if on return, the product in question is assessed by
our Help Team and found to function as designed, then Dissh may
refuse to refund the full cost of the product. In this instance,
you will automatically be issued with an Online Dissh Gift Voucher
to the value of your
returned item minus the return delivery cost, which equates to
$10.00.
If your faulty is not approved, all Gift Vouchers issued as a
replacement for a refund will be Online Dissh Gift Vouchers only.
These can be used online only and are not valid in-store. Online
and in-store gift vouchers are not interchangeable and are valid
for 12 months.
Please note: If the returned item is found to function as
designed, but has been worn or is deemed unsalable due to wear,
Dissh may refuse to process the faulty as an exchange or a refund.
In this instance, if you choose to have your item sent back to you,
you will be sent a
request for payment of postage, which equates to $10.00.
- All returns will be processed within five to seven business
days of receiving your parcel.
- Please note Dissh is not able to exchange sale items, pierced
or regular jewellery.
- Exchanges will only be issued on sale items or jewellery if the
product is deemed to be faulty, has a manufacturer fault or has
arrived broken or damaged.
We check all the items as they leave Dissh EBoutique to ensure
that only the highest level of quality is sent to our customers but
unfortunately some things still manage to slip past us.
Please post your returns to the below address:
ATT: CUSTOMER RETURNS
Dissh EBoutique
Unit 16
71 Jijaws St
Sumner Park
QLD 4074