Frequently Asked Questions
How do I return my order?
Download and complete our returns/exchanges form before
posting it back with your purchase. Please post your return to the
below address. You MUST include a copy of your original invoice and
order must be returned within 14 days of date on invoice. Please
see the returns
policy before any returns are made.
Att: Customer Service
71 Jijaws Street
Who can I ask for help with my order?
Please contact our customer service department they are always
happy to help with any query. Either email firstname.lastname@example.org
or phone 07 3725 7633 (International 61 73725 7633). Open
from 9am - 5pm, Monday - Friday.
How do I change my order?
If you need to make urgent changes to your order please email
with the correct changes and include your order number.
Our last set of orders are processed at 2pm AEST, your
email must arrive before this to be actioned. If the parcel has
already been dispatched changes cannot be made.
Once a payment has been received and your order is completed it
is then subject to the returns policy.
Please note changes to the address cannot be made once the order
leaves Dissh as it becomes the property of the courier company.
Where does my tracking information come from?
Once your parcel has been dispatched and picked up by the
courier, an email will be sent to you from the courier company
(Australia Post or DHL) that will provide you with a link and a
tracking number that will enable you to follow your parcel.
If you have not received your tracking number within 24 hours of
your order placement you may have experienced a difficulty
receiving it from the courier company. Sometimes these emails can
appear in your junk email inbox however if this is not the case
please email email@example.com
to retrieve your tracking number, please include your order number
How do I use my Dissh Gift Card?
Please note that your Gift Card is not a promotional code. To
redeem your Gift Card you need to enter the serial number in the
payment section. Store Gift Cards cannot be used online. Gift Cards
are not interchangeable between the online store and other Dissh
If your Gift Voucher does not cover the value of the item you
wish to purchase, you can add additional funds to complete the
order payment via the other payment gateways available. Please note
you will need to enter your Gift Card number first for the website
to accept the amount.
Did my order go through?
Please check your email as an order confirmation will be sent
through to you with your order details. If you have not received
your order confirmation please contact firstname.lastname@example.org
and we will further assist you in your order process.
What is Afterpay?
Afterpay offers simple payment plans, allowing a purchase to be
paid for in4 equal instalments, due every fortnight, interest free!
Simply choose Afterpay as your payment method at checkout.
First-time customers provide payment details as usual, returning
customers simply log in to make their purchase.It's that
Pay For Your Purchases
Afterpay allows youto Buy Now & Pay Later!Pay when it suits
you best over 4 equal instalments that are due every 2 weeks.
Interest-Free, Every Time You Buy
Afterpay charges no interest for their instalment plans. If you
make repayments on time, you'll only ever pay the price of the item
you've purchased. Late or unpaid payments are subject to a late
fee, payable to Afterpay. See Afterpay Terms and Conditions for
full details here.
* please note there is a spending threshold of $1000 when using
a credit card and $800 when using a debit card *
No New Card
Applications, Instant Approval Online
Forget about long, complicated application forms. Afterpay's
proprietary platform makes it quick and easy to get approved
instantly and keep shopping.
Need More Information?
Head over to the Afterpay
Page for more information on Using Afterpay
If you have any questions about your Afterpay Account please
call Afterpay on 1 300 100 729 or email email@example.com.
Alternatively, you can contact our customer service team on
email via: firstname.lastname@example.org
or via phone at 07 3725 7633. Opening hours are 8am - 5pm EST
Do we hold stock?
Due to the nature of an online store, our stock is continuously
selling so we are unable to hold or place stock aside for orders
How long does stock hold in my shopping cart?
If you have placed items in your shopping cart they will remain
held and available to your order for approx. 30min. After this time
the stock will refresh and become available to other online
Will my postage cost be reimbursed when I send back my
You are responsible for the cost of returning a parcel to our
head office. If an item is faulty and your address is within
Australia we will send you a return postage slip, please contact us
If you have an international address and your item is faulty
please return the item to the above address and enclose the
receipt/ tax invoice for postage costs so we can reimburse you the
amount. If we do not have proof of postage costs we cannot
When sending an item back it is your responsibility to provide
tracking on a parcel so you can monitor and find its location if it
goes missing. If the parcel is lost upon return this is your
I'm ordering outside Australia, when can I expect my
Dissh Offers a flat rate of $25 for standard international
shipping of $50 for express international shipping. International
delivery time varies between countries. Please email email@example.com
for more accurate guidelines based on your address.
How long will it take for my order to arrive?
Your order delivery time is dependent on what service you
select. Standard shipping within Australia has an expected delivery
time of 3-5 working days depending on your location. Express
shipping has guaranteed next day delivery if your address is within
the metropolitan area. If your address isn't in the metropolitan
area it can take 2 -3 working days. Please note your parcel is
being sent from Brisbane so delivery times are relevant from this
location. All orders placed before 2pm (AEST) are sent on the same
day. If you would like to check delivery to your location please
refer to the Australia Post website link http://auspost.com.au/index.html
Shipping delivery times for international orders vary between
countries. Please email us at firstname.lastname@example.org
What happens when you deliver whilst I'm out?
Within Australia if you are not present when your order arrives,
another person at your residence is entitled to sign for your
parcel. Australia Post's legal obligation is to deliver to the
address specified. You are responsible for who is present to sign
for the parcel at the time of delivery. Please note if the address
you provide is corporate or a public place, Australia Post do not
do a door to door service and you will need to find out the
delivery location for that building.
If no one is present at the time of delivery an attempted
delivery card will be left for you to present at the post office
specified. Please track you item regularly as if you do not receive
a card for some instance your item maybe returned to sender after
being held for a period of one week.
How do I find my nearest Dissh store?
All Dissh store locations can be found here
What are the Dissh store opening hours?
Opening hours vary across our store locations. Store opening
hours can be found on our Store
Locations page under the View Map button.
Click here to view store
How do I register for an online account?
On our website there is a sign up button located at the bottom
of any page. Please enter your details and you will receive a
confirmation email to confirm your details.