Frequently Asked Questions
How do I return my order?
Download and complete our returns/exchanges form
before posting it back with your purchase. Please post your return
to the below address. You MUST include a copy of your original
invoice and order must be returned within 14 days of date on
invoice. Please see the returns policy before any returns are
Att: Customer Service
71 Jijaws Street
Who can I ask for help with my order?
Please contact our customer service department they are always
happy to help with any query. Either email firstname.lastname@example.org
or phone 07 3725 7633 (International 61 73725 7633). Open
from 9am - 5pm, Monday - Friday
How do I change my order?
If you need to make urgent changes to your order please email
with the correct changes and include your order number.
Our last set of orders are processed at 12pm EST, your email
must arrive before this to be actioned. If the parcel has already
been dispatched changes cannot be made.
Once a payment has been received and your order is completed it
is then subject to the returns policy.
Please note changes to the address cannot be made once the order
leaves Dissh as it becomes the property of the courier company.
Where does my tracking information come from?
Once your parcel has been dispatched and picked up by the
courier, an email will be sent to you from the courier company
(Australia Post or DHL) that will provide you with a link and a
tracking number that will enable you to follow your parcel.
If you have not received your tracking number with 24 hours of
your order placement you may have experienced a difficulty
receiving it from the courier company. Sometimes these emails can
appear in your junk email inbox however if this is not the case
please email email@example.com
to retrieve your tracking number, please include your order number
How do I use my gift voucher?
Please note that your gift voucher is not a promotional code. To
redeem your gift voucher you need to enter the serial number in the
payment section. Store gift vouchers cannot be used online. Gift
vouchers are not interchangeable between the online store and other
If your gift voucher does not cover the value of the item you
wish to purchase, you can add additional funds to complete the
order payment via the other payment gateways available. Please note
you will need to enter your gift voucher number first for the
website to accept the amount.
Did my order go through?
Please check your email as an order confirmation will be sent
through to you with your order details. If you have not received
your order confirmation please contact firstname.lastname@example.org
and we will further assist you in your order process.
Do we hold stock?
Due to the nature of an online store, our stock is continuously
selling so we are unable to hold or place stock aside for orders
How long does stock hold in my shopping cart?
If you have placed items in your shopping cart they will remain
held and available to your order for approx. 30min. After this time
the stock will refresh and become available to other online
Will my postage cost be reimbursed when I send back my
You are responsible for the cost of returning a parcel to our
head office. If an item is faulty and your address is within
Australia we will send you a return postage slip, please contact us
If you have an international address and your item is faulty
please return the item to the above address and enclose the
receipt/ tax invoice for postage costs so we can reimburse you the
amount. If we do not have proof of postage costs we cannot
When sending an item back it is your responsibility to provide
tracking on a parcel so you can monitor and find its location if it
goes missing. If the parcel is lost upon return this is your
I'm ordering outside Australia, when can I expect my
Dissh Offers a flat rate of $25 for standard international
shipping of $50 for express international shipping. International
delivery time varies between countries. Please email email@example.com
for more accurate guidelines based on your address.
How long will it take for my order to arrive?
Your order delivery time is dependent on what service you
select. Standard shipping within Australia has an expected delivery
time of 3-5 working days depending on your location. Express
shipping has guaranteed next day delivery if your address is within
the metropolitan area. If your address isn't in the metropolitan
area it can take 2 -3 working days. Please note your parcel is
being sent from Brisbane so delivery times are relevant from this
location. All orders placed before 12pm (EST) are sent on the same
day. If you would like to check delivery to your location please
refer to the Australia Post website link http://auspost.com.au/index.html
Shipping delivery times for international orders vary between
countries. Please email us at firstname.lastname@example.org
What happens when you deliver whilst I'm out?
Within Australia if you are not present when your order arrives,
another person at your residence is entitled to sign for your
parcel. Australia Post's legal obligation is to deliver to the
address specified. You are responsible for who is present to sign
for the parcel at the time of delivery. Please note if the address
you provide is corporate or a public place, Australia Post do not
do a door to door service and you will need to find out the
delivery location for that building.
If no one is present at the time of delivery an attempted
delivery card will be left for you to present at the post office
specified. Please track you item regularly as if you do not receive
a card for some instance your item maybe returned to sender after
being held for a period of one week.
How do I find my nearest Dissh store?
On our website there is a stores tab at the top of every page
which has all your required information.
Please click this link for your convenience /stores.aspx
What are the Dissh store opening hours?
All opening hours information is located under our stores tab at
the top of every page of the Dissh website. Once you're in the
stores tab if you click on the "view map" button under your local
stores opening hours information should appear.
Please click this link for your convenience /stores.aspx
How do I register for an online account?
On our website there is a sign up button located at the bottom
of any page. Please enter your details and you will receive a
confirmation email to confirm your details.